VISION Empowering you to achieve the extra-ordinary MISSION To nurture lasting relationships with all our stakeholders through innovative value adding financial solutions and services that help them realize their objectives. GRAND PROMISE To create engaging moments for our customers in their daily business interactions, adding real value to their time and money through a positive and pleasant banking experience.
ABC Bank House, Westlands P. O. Box 46452 - 00100, Nairobi
+254 (20) 4263000, 2223922,
VISION To be the preferred bank to our chosen market. MISSION To serve our customers with efficiency and courtesy To contribute to the development of all our stakeholders To optimize the growth of Group Bank of Africa through synergies and common development plans To promote the growth and stability of the economies that we operate in.
Reinsurance Plaza, Taifa Road P O Box 69562 – 00400 Nairobi
0724-255-340, 0722-206-919, 0733-333-015, 0733-333-016. 020-26-333-57/8/9/60
OfficeBaroda House 29, Koinange street, Nairobi P.O.Box 30033-00100 Nairobi
MISSION To provide superior, proactive banking service to niche markets globally, while providing cost-effective, responsive service to others in our role as a development bank, and in so doing meet the requirements of our stakeholders."
Bank Of India Bldg, Kenyatta Ave, Nairobi P.O.Box: 30246-00100 GPO NAIROBI
+254-202221415 +254-202221415 +254-202221416
VISION ' Go to Bank'' MISSION Helping people achieve their ambitions in the right way
Barclays Westend Building, Off Waiyaki Way P.O Box 30120 - 00100 Nairobi
+(254) (20) 4254000 +(254) (20) 3900000 +(254) (0) 722 130 120 +(254) (0) 732 130 120
CfC Stanbic Center Chiromo Road, Westlands Po Box 30550 00100 Nairobi
+254 (20) 3268 000
VISION Chase Bank has a vision to be the premier Pan African Relationship Bank offering financial solutions, creating lasting value for clients, shareholders, people and businesses in the communities we serve. MISSION We relentlessly redefine customer value by enhancing quality financial solutions delivery and stakeholder confidence for the people and businesses in the communities we serve.
P.O. Box 28987 - 00200, Nairobi.
0703 074 277, 0732 174 277, 020 2774 277
AIM The aim is to be a responsible, social corporate Citizen in those countries. MISSION To improve the quality of life for children, families, and the neighbourhood where we all live and do business.
Citibank House Upperhill Road P O Box 30711 Nairobi
254 (20) 2711221 / 222248
VISION To be the leading and dominant Kenyan bank with a strong countrywide presence, playing a central role in the co-operative movement and providing relevant and innovative financial services to our customers for the optimum benefit of all our stakeholders. MISSION To offer value-added financial services to our chosen market segments with special emphasis on the co-operative movement through a highly effective network of service points, excellent customer service and a highly motivated team of qualified personnel.
Co-operative House, Haile Selassie Avenue, P.O. Box 48231 - 00100, NAIROBI.
2776000 0703027000 0736690101 3276000
VISION Empowering you to achieve the extra-ordinary MISSION To nurture lasting relationships with all our stakeholders through innovative value adding financial solutions and services that help them realize their objectives.
Mara and Ragati Roads, Upper Hill, P.O. Box 30437-00100, Nairobi
+254 20 2884444 Mobile +254 711 056444/+254 732 156444
MISSION To provide flexible financial solutions that support our customers achieve success.
Consolidated Bank Hse; Koinange Street P. O. Box 51133 - 00200, Nairob
headoffice@consolidated-bank.com
340551, 340836, 340920/2 0722999177, 0733435005
VISION To be a leading indigenous Brand, Admired, for its Great People, Great Service, Great Innovations and Great Performance.'' MISSION To deliver excellence by redefining and providing innovative financial solutions to all our customers while maximizing stakeholder value.
Mercantile House, Koinange Street P.O. Box 61064- 00200, City Square Nairobi
customerservice@mail.creditbankltd.co.ke
+254-020–2283000, 2222317, 2220789 , 0728 607 701/ 0738 222 300
VISION To be the leading provider of financial services in the region by delivering premium banking products to our customers MISSION To consistently promote and support sustainable investments by providing innovative and responsive financial services and products to our clients, remaining passionate to the maximization of our shareholders value, and providing friendly and an empowering environment for our employees.
Finance House Loita Street PO Box 30483 Nairobi
(254) (020) 317449 / 344184 / 2246973 / 340198 / 340478 / 2251373 / 0724 253 980 / 0724 253 981
MISSION To nurture lasting relationships with all our stakeholders through innovative value adding financial solutions and services that help them realize their objectives.
(+254) 020 2849 000
VISION To be the most admired indigenous bank in the community and the country as a whole in terms of: Financial Performance Innovativeness Customer Perception Social Responsibility Long-Term Vision MISSION Dubai Bank is aiming to become a first-class bank by deploying the best personnel and technology to deliver sustainable returns to its shareholders.The bank is committed to delivering a whole range of quality products and services that will create value and enrich the lives of our customers, employees, shareholders and the communities we serve.
I.C.E.A building, ground floor, Kenyatta Avenue: P.O Box 11129-00400, Nairobi
+254-020- 311109, 311114, 311124, 311132
PHILOSOPHY Ecobank believes that its success depends for the most part on its ability to maintain a diverse, resourceful and dynamic workforce to serve its customers. The bank has a strong policy in sourcing, attracting, developing and retaining the best talents. MISSION To nurture lasting relationships with all our stakeholders through innovative value adding financial solutions and services that help them realize their objectives.
Ecobank Towers Muindi Mbingu Street P.O BOX 49584-00100 NAIROBI
elleke-contactcentre@ecobank.com
+254-202249634
MISSION To continuously provide personalised, quality and excellent financial services to customers and to increase shareholder value.
Equatorial Commercial Bank Centre, Waiyaki Way, P.O.Box: 52467-00200 Nairobi
+254-204981000 +254-703047000 +254-733333780 +254-713600724
VISION To be the champion of the socio-economic prosperity of the people of Africa. MISSION To be an institution that leads to the positive transformation of people's lives in Africa.
Family Bank Towers, Muindi Mbingu Street, P.O Box 74145 – 00200, Nairobi,
customerservice@familybank.co.ke
254-020-318173 254-020-318940/2/7 254-020-2244166 254-020-2240601 +254 720 098300, 728 120444/555, 728 298333 +254 736 698300, 733 332300
VISION Fidelity bank is a leading banking institution in the region, which caters to clients from all walks of life by providing tailor made services to satisfy its customer's financial needs using the most professional, courteous and efficient approach in line with our motto:"Banking Your Way". MISSION To provide highly efficient and personalized banking services through innovative products, professional expertise and the latest technology ensuring the highest possible returns to valued customers in the most ethical, friendly and courteous manner.
IPS Building, Kimathi Street P.O. Box 34886 - 00100, Nairobi
customerservice@fidelitybank.co.ke
(254-020) 2242348/2248842/2244187
VISION To be the leading Shariah Compliant financial services provider in our market MISSION To provide innovative and competitive financial services solutions professionally through principles of fairness and integrity while enhancing the wellbeing of our customers, staff and the community.
Geminia Insurance Plaza Kilimanjaro Avenue P.O. Box 43683 -00100 Nairobi
customercare@gulfafricanbank.com , info@gulfafricanbank.com
+254-20-2740000-111; 2718608-609
VISION To be the most respected financial institution based on trust, service and commitment.
Habib House, Koinange Street, P.O. Box 30584, 00100 GPO, Nairobi
+254 20 310 694
Koinange street P.O BOX 43154-00100 Nairobi
2214636
VISION To be the leading provider of integrated solutions for the acquisition, development and improvement of property in Kenya. MISSION We will be the leading integrated solutions enabler for the property industry. OBJECTIVES Provides integrated financial solutions Focuses on both commercial and residential property Focuses on both supply and demand and Aims to be the clear leader in this arena for the benefit of our stakeholders
Rehani House Kenyatta Avenue / Koinange Street PO Box 30088 – 00100 GPO
+254-20-317474, 222110
VISION To become a company where the best people want to work. The first choice where customers want to do business, and where shareholders are happy with their investment. MISSION To be partners of growth for all our stakeholders. We will achieve this through: CULTURE “Nurture a culture of fairness to our partners”. This is with regard to three key relationships:
I&M Bank Tower, P.O. Box 30238 - 00100, Nairobi
+254 20 322 1000, +254 719 088 000, +254 732 100 000, +254 753 221 000
VISION Empowering you to achieve the extra-ordinary MISSION To be a customer focused institution that offers innovative service and solutions to our customers, utilizing secure, cutting edge delivery channels and well trained human resource. VALUES To be responsible to stakeholders through promoting excellence in financial reporting, implementing sound risk management systems and the highest ideals in corporate governance and social responsibility. MISSION To be a customer focused institution that offers innovative service and solutions to our customers, utilizing secure, cutting edge delivery channels and well trained human resource. CORE VALUES To be responsible to stakeholders through promoting excellence in financial reporting, implementing sound risk management systems and the highest ideals in corporate governance and social responsibility.
VISION To develop the most innovative financial service delivery platform that will transform lives across Africa MISSION To leverage innovation and technology to provide financial products and services that fit into and enhance the lives of people across Africa in order to achieve a customer base of 6 million customers by the year 2018 OUR BELIEFS We believe everyone can succeed: we can help everyone to succeed: in technology: in the youth and in innovation
Jamii Bora House, Koinange Street P.o. Box 22741-00400, Nairobi
0722 201 112 / 0734 600 682
VISION K-Rep Bank’s vision is to be the financial services organization of choice for the majority of Kenyans. MISSION K-Rep Bank’s mission is to provide exceptional financial services that create value and enrich the lives of our customers, shareholders, employees and the community.
K-Rep Center- Kilimani Po. Box 25363-00603 Nairobi.
(+254)020-3906000/1-7 (1) , (+254)0711-058000/1-30, (+254)0732-158000/1-30
VISION Empowering you to achieve the extra-ordinary MISSION To nurture lasting relationships with all our stakeholders through innovative value adding financial solutions and services that help them realize their objectives.
Kencom House, Nairobi
020-2249537
VISION To be the premier financial services provider of choice in our target markets within Kenya and the region. MISSION Dedicated to providing value-added solutions for our clients' financial needs. CORE VALUES Putting the customer first in everything we do while striving to not only meet but also exceed customers´ expectations (CUSTOMER FOCUS) Listening and seeking to understand our customers' needs in order to «get it right the first time» (LISTENING) Upholding the highest level of professionalism and integrity in our interactions with all stakeholders (PROFESSIONALISM) Working as a Team with respect for each other's input and divergent views (TEAMWORK) Being a responsible Corporate Citizen (CSR)
Mebank Tower, Milimani Road P.O. BOX 47387 - 00100, Nairobi
020 272 3120/24/30
VISION "To be the preferred Bank in the provision of comprehensive financial solutions in the region" MISSION "At National Bank, we are dedicated to excellence in providing competitive Financial Solutions, meeting the changing needs of our customers, being a responsible Corporate Citizen, providing attractive opportunities to our employees and improving Shareholders Value".corporate and institutional customers through a dedicated relationship management approach. We offer an extensive range of financial solutions which are tailored to meet the needs of our corporate customers.
National Bank Builiding Harambee Avenue
corporateaffairs@nationalbank.co.ke
020-2828000
VISION To establish long term, profitable customer relationships through the provision of a complete range of banking and financial services.
MASABA ROAD, UPPERHILL AREA P.O.BOX 44599-00100 NAIROBI
+254 (20) 2888000/4948000 , +254 (711) 041 000, (732) 141 000
VISION To establish long term, profitable customer relationships through the provision of a complete range of banking and financial services. MISSION To be the leading financial services provider to our target market; we are committed to the highest standards of service and to exceeding our stakeholders’ expectations.
MASABA ROAD, UPPERHILL AREA P.O.BOX 44599-00100 NAIROB
+254 (20) 2888000/4948000 , +254 (711) 041 000, (732) 141 000
MISSION We relentlessly redefine customer value by enhancing quality financial solutions delivery and stakeholder confidence for the people and businesses in the communities we serve.
Apollo Centre 2nd Floor, Ring Road Westlands P.O.Box 14357 00800 Nairob
+254 20 3743278/87 , +254 20 3743289/98, +254 714 611466, +254 733 610410
VISION To be one of the best regarded Banks in Kenya providing the highest-quality products and services MISSION To develop a motivated professional staff that will profitably deliver high-quality customer services that fill the financial needs of our customers and their businesses.
Sound Plaza, Woodvale Grove Westlands: P.O. Box 14001-00800: Nairobi
254 204 449 266 / 254 204 449 267
VISION With integrity, quality and exceptional service we aim to be the financial service provider of first choice. MISSION To efficiently increase value for our customers, shareholders, employees and communities. To provide the highest level of customer service, satisfaction and personalized financial solutions through knowledgeable team members, efficient teamwork and technological advancements while striving for innovative and creative ways to improve procedures and implement products. To always be mindful of the fact that our greatest assets is the trust and loyalty of our customers and that our future depends upon our reputation for honesty and fairness.
+254 020 4203000/116; 4450810 / 254 020 4203000/116; 4450810
MISSION By doing things the right way, we can support our customers and clients while having a positive impact on the wider economy. VALUES Openness, collaboration and putting the needs of the customer first. At all times, we aspire to be courageous, responsive, international, creative and trustworthy.
P.O. Box 30003 – 00100 GPO, Nairobi
254 (020) 329 3000: +254 329 3900 / +254 722 203666 / +254 732 143900
VISION AND MISSION At Transnational Bank we are always seeking to turn ventures into successes. We are an enterprising people. VALUES At Transnational Bank, we have a stake in the development of the communities we work in.
Transnational Building 2nd floor P.O BOX 34353 - 00100 Nairobi
+254-20-2224235/6 0720081772 / 0733 505 650
VISION To be the undisputed leading and dominant financial services institution in Africa. MISSION To be a role model for African businesses by creating superior value for all our stakeholders, abiding by the utmost professional and ethical standards, and by building an enduring institution.
Apollo Centre Ring Road, Westlands
+254 20 3740814 / +254 20 8043300 - 11
VISION Our Vision is to be the leading private bank providing quality financial services with a focus on client orientation, integrity and professionalism. MISSION Our mision is to promote a culture of 'client orientation' through comprehensive understanding of our clients' business needs, based on mutual respect and trust. CORE VALUES Integrity Client Orientation Team Work Innovation Corporate Social Responsibility
Victoria Towers, Kilimanjaro Avenue, Upper Hill P.O.Box 41114 00100 Nairobi
+254 2) 2719499, 2713208, 2719814, 2716108, 2710271, 2716196